Express Store Reviews and Complaints

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Express Store Reviews

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  • lack of customer appreciation and resolution

    I spent over $500 in your retail store in Austin and online in the past 30 days. You lost my 3rd order placed with you on November 30 for $150 order # 21071358. Your customer service only offered to ship what was STILL in stock overnight and replace/refund what was not available. ??? Really that was the best you could do? After a long conversation expressing my concerns to a manager, she eventually decided to offer a $25 gift certificate for my inconvenience - but what about the lack of appreciation for a customer that would spend that amount of money in your stores, wait 2 weeks, and... More...
    (Shopping, Chain Stores)
  • Unappreciative Retailer

    I purchased over $100 in the Express store at Lakeline Mall in Austin, TX. I loved it, so I went back to purchase another outfit. They did not have my length (short), so they recommended online. It was right in time for Black Friday, so I was able to get a 50% off on an order totaling $250 for myself. I ordered yet a 3rd purchase the next day of $150 for my husband for a whopping total of $500 in one month at one store BEFORE Christmas! Well, Express did not appreciate my business.When I called to report a lost package after 2 weeks, they realized the error, but only offered to send what... More...
    (Shopping, Chain Stores)
    fatcheeks's Picture   fatcheeks    0 Comments   Comments

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