Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Express Store Support Ticket - lack of customer appreciation and resolution

Express Store Support Ticket

lack of customer appreciation and resolution - slacks and shirts

Created By: fatcheeks's Picture fatcheeks Last Reply: fatcheeks's Picture fatcheeks
Priority Level: [Medium] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0
Product: slacks and shirts

I spent over $500 in your retail store in Austin and online in the past 30 days. You lost my 3rd order placed with you on November 30 for $150 order # 21071358. Your customer service only offered to ship what was STILL in stock overnight and replace/refund what was not available. ??? Really that was the best you could do?
After a long conversation expressing my concerns to a manager, she eventually decided to offer a $25 gift certificate for my inconvenience - but what about the lack of appreciation for a customer that would spend that amount of money in your stores, wait 2 weeks, and waste 30 minutes on the phone getting nothing more than what I already paid for 2 weeks ago! She should have apologized, admitted fault, and offered to fix the problem in the first five minutes of our call. Now you have lost my business and I do not feel that you appreciate it in the first place.


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Express Store Reviews and Complaints More Express Store reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Express Store reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team